Last updated: November 1, 2025
Your privacy is important to us. This policy explains what personal data ASK-AI ("we", "us") collects from you, how we use it, and who we share it with.
1. Data We Collect
We collect the following information to provide and improve our service:
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Account Information: When you create an account, we collect your email address, display name, and password (which is hashed).
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User Content: We collect and store the prompts you type, files you upload, and conversations you have (your "Chat History") to provide the service.
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Payment Information: When you subscribe to Premium/Ultra, your payment details are processed directly by our payment processor, Stripe. We do not store your credit card number. We only store a reference to your subscription (your Stripe Customer ID) and its status (e.g., "active").
2. How We Use Your Data
We use your data for the following purposes:
- To provide, maintain, and secure the ASK-AI service.
- To authenticate you and save your chat history.
- To process your subscription payments.
- To respond to your support requests.
3. Who We Share Your Data With (Third-Party Services)
We do not sell your personal data. We only share it with these essential third-party services to make ASK-AI work:
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Google Firebase: We use Firebase (a Google service) for user authentication, database storage (to save your chats and settings), and file storage (for your avatars).
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OpenAI: Your prompts (User Content) are sent to OpenAI's API to generate the AI responses.
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Tavily: If you use a feature that requires web search, your search query is sent to the Tavily API.
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Stripe: We use Stripe to securely process your payments and manage your subscription.
4. Data Security & Retention
We use industry-standard measures (like encryption) provided by Google Firebase to protect your data. We retain your Chat History and settings as long as your account is active.
5. Your Data Rights & Deletion
You have the right to access and delete your data. You can permanently delete your entire account and all associated data (including chat history and settings) by using the "Delete Account" feature in your "Profile" settings. This action is irreversible.
6. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
By email: support@ask-ai.info